Logical Conclusions Inc.

Books by LCI's president:

Creating Customer Focused Organizations

(Book One in the series)

This book is about creating new, Customer Focused human- and computer-based systems and creating the new organizational structures needed to lead our organizations into the globally competitive 21st Century. In these pages you will discover a comprehensive methodology to help grow organizations and to redefine our roles within them.

To stay competitive in today's business environment, we must do more than implement our existing systems with the latest technology. Any organization can do this, including our competition. We must first understand and declare what our real Business is and then we can apply any technology as it becomes available. Unfortunately, this is not the norm in the business world today.

The vast majority of organizations spend far too much of their resources applying the latest technology to the old systems of the past — in other words, creating faster old systems. When one has lived with an existing human procedure or a computer system for a long time, it's easy to believe that it is essential to the business without questioning whether it is an aspect of the old design. We all fall into this trap of believing the systems we "see" in an organization are the real business. However, they never are.

I wrote this book with the intention of empowering you, the reader, with the skills necessary to confidently understand and specify any organization's real business, which is the essential basis for creating Customer Focused Organizations.

Price: $29.95 Softcover or $19.95 on CD-ROM
ISBN: 0-9629276-3-5

Some Unsolicited Reader Feedback-

"The book is well written, comprehensive, and well illustrated. Both technical and non-technical employees will find the book informative and helpful. It could function as an everyday reference guide for all employees."

"The contents of this book are awesome..."

"I have read your Creating Customer Focused Organizations cover-to-cover. It's the best source I have come across of an understandable (and do-able) approach to IT/business process planning...

p.s. I love your writing style... very readable and entertaining. Not like most dry methodology stuff. Keep it up!"

For over twenty years I have been teaching and giving talks about what I believe are the unnatural structures in the typical organization. I wanted to get these ideas out of my head and my seminars so more people have access to them.

This became even more important to me as the concepts I have been teaching finally have become popular subjects at the Business Process Improvement conferences at which I find myself being invited to speak and as more definitions and terminology start to emerge.

So, this book is about rethinking the organizational structures that are typical in businesses today. I am going to propose a different view for both the technical and managerial structures that have emerged over the history of business. These structures I believe are a left over from the industrial age.

Let me give a little explanation here. After an organization has identified the set customer needs that it wishes to respond to and has declared their corresponding procedures, it requires an outside Event in order to stimulate it into action. The stimulus usually comes from their customer (sometimes not a human e.g. a point in time - midnight; or a date on a calendar - April 15th).

Given this stimulus from the outside customer there's a "natural" grouping of tasks that should occur to satisfy this stimulus (the customer request). I call this grouping a business Partition. Unfortunately this natural partitioning seems to lose its cohesiveness as an organization grows and becomes either fragmented or bundled to form other partitions that are based on internal organizational reasons. These may be human/political and/or computer/technological reasons leading to what I believe are unnatural structures in place in most organizations today.

This unnatural partitioning isn't a problem if we are not concerned with efficiency and are willing to suffer some problems that come with disjoint procedures and the somewhat inevitable errors at the seams. However it is a problem when customers are affected by these problems and realize that they are not inevitable and start to expect more from the business world.

The new view I propose is based on Customer Events - the subject of Book1 in this series. This book takes the same concept and applies it to management of the business world and leads to what I call Event-Driven organizations.

Some Unsolicited Reader Feedback-

".... as you say, event-driven architectures are a 'paradigm-shift' in the way we think and solve problems at all levels within the organization. Management (at all levels) have to re-organize and re-assign their staff while technical folk have to change their mindset. " Assistant Professor, Western International University

Price: $16.95 on CD-ROM plus Shipping and Handling or as a PDF download

(available as e-book only)

To order please email to address below.

  Talk2Us@Logical-Inc.com

Other Titles from LCI Press-

Books in progress by the same author in the Business Engineering Methodology Series:

For all enquiries please send email to Talk2Us@Logical-Inc.com