Sample book review via Email January 2001-

Brian:

I first became aware of your firm when someone (?) did a couple-hour seminar here at the Department of Commerce as part of the "Management Update Series" - which was an on-going education program for managers that was run here over the last couple years. (I didn't attend the seminar, but came across some handout from it I think).

Anyway, since that time I have read your Creating Customer Focused Organizations cover-to-cover. It's the best source I have come across of an understandable (and do-able) approach to IT/business process planning. It's a perfect fit for what we do in my shop. I would like to introduce my colleagues to this material, but they are not likely to read the book!

I suppose I could fish around in the other agencies within the Department of Commerce (I'm just in a small part of Commerce, called the International Trade Administration) and see if I could stir up enough interest to get a dozen people or so (but I think its a long shot).

Please keep me informed of anything you might be doing in the Washington D.C. area that we might be able to sneak into.

p.s. I love your writing style... very readable and entertaining. Not like most dry methodology stuff. Keep it up!

Thanks
Rod Smart

Department of Commerce
US Govt.