LCI’s Corporate Philosophy

Organizations use human and computer systems to implement their business. To stay competitive in today’s aggressive business environment, you must do more than implement these systems with the latest technology. Any organization can do this, including your competition. You must first understand and declare the details of your true Business, not its existing implementation. Then you can apply the best technology to match this business view. Unfortunately, this is not the norm in the business world today. The vast majority of organizations spend far too much of their resources applying the latest technology to the old systems of the past, in other words creating faster, old systems.

Old/typical company structure (partitioning) –

An example may be helpful here. If a bank believes that human tellers and 10 O’clock to 3 O’clock "banker’s hours" are aspects of its true business (as opposed to realizing that it assists its customers with their financial needs), it will not invent home or automated banking or integrated financial services. It will wait until some other bank invents this and try to catch-up. Likewise, if the strategic planners of a traditional watch company believe that their goal is to perpetuate mechanical watches, they will miss the opportunity to build the next design of timepieces. This would be because they had lost sight of their real business, which is to produce a means for their customers to tell and track time. 

We all fall into the trap of believing what we "see" in an organization is the real business, however, it never is. The real business lies hidden under an old design and implementation put in place many years (if not decades) ago. To ensure that we do not fall into the trap of implementing the old systems with new hardware (i.e., the latest computer technology) and peopleware (e.g., empowered, TQM teams), we must first perform what I call the task of "Dis-Covering the Business." This Dis-Covery should be the major component of high level strategic planning and of detailed analysis in any project.

It is important that we conduct this discovery of our true business with a set of methods and models that easily leads us to successful, customer-focused systems. Therefore, just as we should be improving our systems to accommodate our customers we should be constantly improving our methods of creating those systems.

Even though everyone involved in building systems knows that we should do good Project Management, Analysis, etc., these activities are often not done well. Without adequate training or understandable concepts we all fall back on what we are used to from the past (i.e., what’s comfortable). This is why I still see developers producing systems today that simply mimic human systems of the past.

For example, we develop Accounting Systems because we have an Accounting Department, Stock Control systems because we have a warehouse, and even batch Payroll Systems because we used to have humans beings stuffing pay envelopes in a batch process mode.

Without effective training that teaches us the tools to Dis-Cover the real Business, we will not understand that these existing and wrongly perpetuated systems actually hinder us from providing effective customer service and restrict the organization from being competitive.

It is important that we all learn new ways of looking through our existing, limiting mindsets so we can improve the quality of life for ourselves and our customers by producing seamless, customer-focused systems.

Up-to-date Customer Focused partitioning –

Our seminars are designed to teach you how to break free of antiquated design thinking so you can use the latest technology not to make faster, old systems but to genuinely improve your organization’s business.

Let us teach you how to build systems that no one else can beat and how to create a new growth oriented, organizational structure that is truly customer focused.