This book describes the principles for creating Event Driven, Customer Focused human and computer-based systems and the best organizational structure within which to run them. It describes a comprehensive methodology and the methods and models that will assist in obtaining the most efficient responses to a customer's needs.

This book is about rethinking typical organizational structures that are left over from the industrial age but are still common in most organizations today. The new concepts in this book offfer a different view for managerial structures. It takes the concepts from Book1 above and applies them to management structures to produce a more efficient Event-Driven organization.